Returns Policy

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Returns Policy

Last updated: 15/01/2026

At ElecEssentials Cyprus, we want you to shop with confidence. This Returns Policy explains your rights and our procedures regarding returns, exchanges, and refunds.

1. Right of Return (Online Purchases)

In accordance with EU consumer protection laws, customers have the right to return eligible products purchased online within 14 days of receiving the order, without providing a reason.

2. Return Conditions

To be eligible for a return:

  • The product must be unused, undamaged, and in its original packaging
  • All accessories, manuals, and documentation must be included
  • Proof of purchase (receipt or order confirmation) is required

3. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Opened or installed security systems (CCTV, alarms, access control)
  • Customized or special-order products
  • Products with broken seals (where applicable)
  • Items damaged due to misuse or incorrect installation

4. Faulty or Damaged Products

If a product is faulty or damaged upon delivery:

  • Contact us within 24 hours of receipt
  • Provide photos or details of the issue
  • We will arrange a replacement, repair, or refund in accordance with the product warranty

5. Return Process

  1. Contact our support team to request a return
  2. Receive return instructions and approval
  3. Return the product within the specified timeframe
  4. Once inspected and approved, a refund or exchange will be processed

6. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the product is faulty or incorrectly supplied
  • Original delivery fees are non-refundable unless required by law

7. Refunds

  • Approved refunds are issued using the original payment method
  • Refunds are processed within 7–14 business days after return approval
  • Partial refunds may apply if the product shows signs of use

8. In-Store Purchases

For in-store purchases, returns and exchanges are accepted at management’s discretion unless the product is faulty.

9. Warranty Claims

Some issues may fall under the manufacturer’s warranty rather than a return. Our team will assist you with the warranty claim process where applicable.

10. Contact Us

For return requests or questions, contact: